The Benazir Income Support Programme (BISP) has officially launched the latest round of payments under the 8171 initiative, and people in 86 districts are actively receiving their funds. But here’s the twist—many women are reporting unauthorized deductions from their payments. Sounds frustrating, right? Well, you’re not alone.
The good news is that BISP isn’t turning a blind eye to this. They’ve set up multiple ways for you to file a complaint and get your full payment back—and even ensure that action is taken against the person who tried to cheat you.
In this article, we’ll walk you through the step-by-step process to report such issues, whether you prefer going to a local office or handling things over the phone.
Why Are Deductions Happening?
Let’s face it—whenever there’s money involved, some people try to take advantage. Agents or middlemen might illegally deduct amounts during disbursement, hoping beneficiaries don’t know their rights or the complaint process. That’s why BISP has doubled down on helping you report these incidents quickly and efficiently.
Two Simple Ways to File a Deduction Complaint
There are two official channels through which you can file your complaint:
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Visit the BISP Office (Tehsil Level)
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Call the BISP Helpline
Let’s break them down.
1. Filing a Complaint at the BISP Office
If you prefer face-to-face interaction, this is the way to go. Just follow these steps:
Step-by-Step Guide
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Head to your nearest BISP Tehsil Office.
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Meet the Assistant Director and explain your issue about the deduction.
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Request a BISP Deduction Complaint Form.
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Fill in your:
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Full name
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CNIC number
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Mobile number
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Place where you collected the payment
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Exact deduction amount and details
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After you submit the form, a verification process begins immediately. If your claim is found valid:
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The concerned agent or individual will face legal action.
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Your deducted amount will either be refunded in cash or transferred to your account.
Important Reminders
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Bring your original CNIC and registered phone number.
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Can’t read or write? No worries! Ask any BISP office staff to fill out the form for you.
2. Filing a Complaint Through the BISP Helpline
Don’t want to step out of your home? No problem!
Here’s What to Do:
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Dial 0800-26477 (toll-free BISP Helpline).
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Share your CNIC number and details of the deduction with the representative.
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The rep will register your complaint on the spot.
After that, the BISP team takes over, investigates your issue, and ensures you’re compensated if the deduction is proven.
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When Can You Expect a Resolution?
Whether you go in person or call, the BISP promises quick action. Most valid complaints are resolved within a few working days. You’ll either be called for a follow-up or the money will land directly in your account—easy and hassle-free.
What Happens to the Person Who Deducted Your Money?
BISP is serious about accountability. If your complaint checks out:
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The person responsible will be fined or prosecuted.
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They may also be blacklisted from working with BISP again.
So not only do you get your money back, but you’re also helping clean up the system.
Stay Alert, Stay Informed
If you’re a regular BISP recipient, always stay updated with:
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Official announcements
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Messages from 8171 only
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Payment receipts and balance confirmations
Never trust third-party agents who demand a “processing fee” or any kind of deduction. Your money is 100% yours, and no one has the right to take even a single rupee from it.
Real Stories, Real People
Fatima, a mother of three from Multan, noticed Rs. 1,000 missing from her payment. She followed the exact steps we mentioned—visited the tehsil office, filled the complaint form, and in less than a week, her money was returned. Plus, the agent who tried to pocket the cash was suspended.
Final Thoughts
The BISP 8171 program is meant to support the underprivileged, not to become a target for fraud. If someone dares to deduct your hard-earned support money, don’t stay silent. Use the tools at your disposal and fight for your rights. It’s your money—claim it!
FAQs
Q1: What is the official number to call for BISP complaints?
A: You can call the BISP Helpline at 0800-26477. It’s toll-free and available during office hours.
Q2: Can I file a complaint without visiting the office?
A: Yes, just call the helpline and provide the required information to register your complaint.
Q3: What if I don’t have a mobile phone or ID?
A: You must have your original CNIC and preferably a registered mobile number to file a complaint. Ask a family member for help if needed.
Q4: Will I really get my deducted amount back?
A: Yes, if your complaint is valid, BISP ensures your amount is refunded in full.
Q5: How long does the process take?
A: It usually takes a few working days after complaint verification for resolution.