In 2025, many families in Pakistan are still depending on the Benazir Income Support Program (BISP) to meet basic needs. But thousands are facing problems with getting their 8171 BISP payments. If you’re dealing with this issue, you’re not alone—and the good news is, most of these problems have simple solutions.
Let’s go through the most common issues and how you can fix them step by step.
Top BISP Payment Issues in 2025
Many beneficiaries have reported the following problems:
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No payment even though they are eligible.
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The 8171 web portal is not showing updated status.
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Fingerprint mismatch during biometric verification.
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CNIC not found or account blocked.
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Payment delays at retail outlets.
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Registered SIM not matching the CNIC.
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No SMS received from 8171 after registration.
These issues are frustrating, especially when you depend on this money. But here’s what you can do.
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Step-by-Step Guide to Fix the Issues
1. Check Your Eligibility on the 8171 Portal Go to the official 8171 website. Enter your 13-digit CNIC, solve the captcha, and click submit. It will show one of three statuses: eligible, under verification, or not eligible. If your status has been “under verification” for too long, take your original CNIC and visit the nearest BISP office to request a re-check.
2. Fix Biometric Problems Many payments fail due to fingerprint mismatches. If this is your issue, visit your nearest NADRA office and get your fingerprints updated. After 3–7 days, go to a BISP payment center like HBL Konnect and try the biometric process again.
3. SIM and CNIC Matching If your SIM is not registered under your name, BISP cannot verify your identity. Go to your mobile service provider, register a SIM on your own CNIC, then head to a BISP office to update your contact details.
4. Send the Right SMS To get updates or confirm your status, send your CNIC number (without dashes) to 8171 from your registered SIM. Example: 1234567890123. Avoid sending messages with names or other details.
5. Visit BISP Payment Center If your online status shows “payment issued” but you haven’t received anything, go to your nearest BISP camp or retailer. Take your CNIC and registered phone. Use biometrics to receive your cash.
These steps can help you solve most issues related to the BISP 8171 payments. Just make sure all your documents are up to date, and don’t hesitate to visit a local BISP office for help.