The Benazir Income Support Programme (BISP) has announced a major update that affects millions of families across Pakistan. Starting with the September 2025 installment, the special BISP camp sites that were set up for payment distribution will no longer be used. Instead, beneficiaries will once again receive their Rs. 13,500 installment directly from nearby shops, retailers, and HBL Konnect agents.
This change is designed to make the payment process easier, quicker, and more accessible for families who depend on the program.
Why Did the Government Shut Down BISP Camp Sites?
When camp sites were introduced in 2023, the government’s goal was to centralize distribution and improve transparency. However, in practice, the system created several difficulties for beneficiaries:
-
Long travel distances: Many people, especially women and elderly citizens, had to travel far from their villages to reach the sites.
-
Harsh conditions: Standing for hours in the sun without shade, toilets, or drinking water made the experience uncomfortable.
-
Overcrowding: Large gatherings often caused long delays, pushing some people to return empty-handed.
-
Struggles for vulnerable groups: Widows, disabled individuals, and the sick faced extra hardship.
Because of these challenges, the government decided to close the camp sites and return to the shop-based system, which is considered more practical and user-friendly.
What This Means for BISP Beneficiaries
From now on, beneficiaries do not need to travel to temporary camp sites. Instead, they can collect their installments from designated shops, retailers, and HBL Konnect agents in their local areas.
This update brings several benefits:
-
Convenience: Shops are usually closer to homes, saving both time and money.
-
Comfort: No more standing in long queues under the sun.
-
Accessibility: Easier for women, elderly citizens, and people with disabilities to receive payments.
-
Faster transactions: Payments are completed more quickly compared to crowded camp sites.
How to Collect Your BISP Payment
To smoothly collect your Rs. 13,500 installment, follow these steps:
-
Check Eligibility and Payment Status
-
Send your CNIC number to 8171 via SMS.
-
Or check your details through the official BISP 8171 web portal.
-
-
Visit an Authorized Shop or Retailer
-
Look for shops displaying BISP or HBL Konnect banners.
-
Make sure the shop is officially approved.
-
-
Carry Your Original CNIC
-
Your CNIC must be valid and not expired.
-
If under verification, visit NADRA for updates.
-
-
Complete Biometric Verification
-
Place your thumb on the machine for verification.
-
Once approved, your installment will be released.
-
-
Collect the Full Payment
-
Always ask for a printed receipt.
-
Do not allow any agent to cut money from your installment.
-
Challenges Beneficiaries May Still Face
Although the return to shops is a welcome change, some challenges may continue, such as:
-
Overcrowding at small shops in rural areas.
-
Attempts by dishonest agents to make illegal deductions.
-
Technical problems with biometric systems or poor network connections.
-
Lack of awareness in some remote areas about the updated process.
To handle these issues, BISP has announced awareness campaigns and stricter monitoring of payment agents.
Complaint and Support Options
If you face any problems while collecting payments, you can:
-
Call the BISP helpline: 0800-26477
-
Submit a complaint through the 8171 web portal
-
Visit your nearest BISP tehsil office
Key Facts About BISP Payments in 2025
-
Installment Amount: Rs. 13,500 per family
-
Payment Start Date: September 2025
-
Payment Channels: Shops, retailers, and HBL Konnect agents
-
Eligibility Check: Send CNIC to 8171 or check via the portal
Final Thoughts
The closure of BISP camp sites and the return to shop-based payments is a positive step for millions of families across Pakistan. By allowing beneficiaries to collect their money from local shops, the government has made the system more convenient, secure, and accessible.
From September 2025 onwards, BISP families no longer need to face long travel, uncomfortable waiting lines, or overcrowded camps. Instead, they can receive their full Rs. 13,500 installment closer to home—saving time, money, and energy.