Receiving timely payments from the BISP Kafalat program is crucial for millions of women across Pakistan. But small issues like fingerprint mismatches or expired CNICs often block deserving families from getting their money. If you’re facing biometric or CNIC problems in 2025, don’t worry — there are simple solutions that can help you receive your payment of Rs. 13,500 or Rs. 14,500 without stress.
Why Fingerprint and CNIC Issues Happen
Biometric problems usually happen because of faded fingerprints — common among women who do household work, farming, or stitching. Sometimes, your CNIC expires without notice, or your mobile number changes and you forget to update it with BISP. These small details can stop the system from verifying your identity, causing delays.
How to Solve Fingerprint Issues
1. Clean and Dry Your Hands:
Before using the biometric machine, wash your hands properly and dry them completely. Moisture or dirt makes it hard for the scanner to read your finger.
2. Try Another Finger:
If your thumb isn’t working, use another finger you registered with NADRA. Many people forget that they can use their index or middle finger too.
3. Warm Your Hands:
Cold hands often cause mismatches. Rub your palms together gently before placing your finger on the scanner.
4. Update Biometric at NADRA:
If your fingerprints still don’t match, visit your nearest NADRA center with your CNIC. Ask for a biometric update. Once NADRA updates your fingerprints, try collecting your payment again after a few days.
5. Use Face Verification:
BISP has introduced a face scan feature in 2025. You can use the Benazir Kafalat App to scan your face and verify your identity. This is helpful if your fingerprints no longer work.
6. Non-Biometric Form:
If you are elderly or your fingerprints are permanently unreadable, go to your BISP Tehsil office and request the non-biometric verification form. After completing it, you’ll be able to receive your payment without fingerprint scanning.
Fixing CNIC Problems
Check Expiry Date:
Your CNIC must be valid. Many beneficiaries don’t realize their CNIC is expired. Without renewal, your BISP payment won’t be processed.
Renew Your CNIC at NADRA:
If expired, visit any NADRA office, renew your card, and keep a copy for record. If you’ve changed your name after marriage, bring your marriage certificate too.
Update BISP Records:
After renewing your CNIC, visit the nearest BISP office to update your data. This step is essential — if your BISP record doesn’t match NADRA, your payment can be blocked.
Resolve the 938 Error:
The “938 error” means your CNIC data is not syncing with BISP records. First, check and update your CNIC at NADRA. Then go to BISP to link your new details. You can also call their helpline at 0800-26477.
How to Check Your Payment Status
Before going to collect your payment, check if it’s available:
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SMS Method: Send your 13-digit CNIC (no spaces) to 8171.
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Online: Visit 8171.bisp.gov.pk, enter your CNIC and code.
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Visit BISP Office: They’ll check your status and help fix any issues.
Where to Collect Your Payment
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HBL Konnect or Bank Alfalah agents
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JazzCash and EasyPaisa points (in selected areas)
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BISP payment campsites in your district
Bring your original CNIC and make sure your mobile number is active for verification.
Mistakes You Should Avoid
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Never pay any middleman — BISP services are completely free.
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Do not ignore SMS alerts from 8171.
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Keep your CNIC updated and don’t use someone else’s.
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Save your payment confirmation SMS and receipts.
Why Fixing These Problems Matters
Once your CNIC and fingerprints are updated, you’ll receive regular payments without delay. You’ll also stay eligible for extra support like the Benazir Taleemi Wazaif (education stipends for your children). More importantly, you avoid the stress and disappointment of being turned away.
Final Advice
If your CNIC or biometric isn’t working, take action today. Visit NADRA, use the new face verification feature, or submit a non-biometric form if needed. This is your right — don’t give up. Stay alert, stay informed, and never pay any agent. BISP is there to help you, and the solution is just a few simple steps away.